FAQ

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Frequently Asked Questions

Can I return my product for any reason?

To avoid the chance of cross contamination, we cannot accept returns.



What is the shelf life?

I can't tell you what the shelf life is because I sell it too fast! It does not sit around on a shelf. We recommend you store in a cool dry place as FSN has no chemical additives to preserve it.



Can I order these in large quantities?

At this time, we can not facilitate large orders. We are a small, quality controlled shop and are only able to make a certain amount of product every month. We hope to expand in the future!



Why are the tidbits different sizes?

I make each batch by hand, so the tidbits will naturally vary a bit in size.



What can I do with the small pieces?

You can feed them by hand with a pill or pills. Another trick I use is dissolve them in water if I have to mix a supplement or med they don't like. Dogs love them too so don't leave your package on the floor!



Why are the packages double wrapped and the jars sealed?

Products are shipped in a vacuum sealed bag to ensure there is no cross contamination. You can open the sealed bag inside the 1 pound package and empty it in to the outer bag. Break the seal on the jar and use it for refilling too!